At Theodore Tour, we strive to provide high-quality travel accessories, hiking gear, luggage, and tech travel essentials. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Policy

  • You may return eligible items within 7 days from the date of delivery.

  • Items must be unused, in original packaging, and with all tags attached.

  • We do not accept returns for used, damaged, or altered products.

  • Certain items, such as personal-use accessories (travel pillows, hygiene kits), are non-returnable for hygiene reasons.

2. Refund Policy

  • Refunds are processed within 7-10 business days after we receive and inspect the returned item.

  • Approved refunds will be issued to your original payment method (if applicable).

  • Shipping costs are non-refundable unless the return is due to a defective or incorrect item.

3. Exchange Policy

  • If you received a damaged, defective, or incorrect item, you must notify us within 48 hours of delivery.

  • Exchanges are subject to product availability. If an exchange is not possible, we will issue a refund.

4. How to Initiate a Return or Refund

  1. Contact us at [[email protected]] within the return period, providing your order number and reason for return.

  2. We will guide you through the return shipping process.

  3. Once we receive your return, we will inspect the item and process the refund or exchange accordingly.

5. Non-Returnable Items

  • Items marked as final sale or discounted products.

  • Personal-use accessories (travel pillows, hygiene kits).

  • Any item returned after the 7-day return window.

6. Late or Missing Refunds

  • If your refund has not been received within 10 business days, please check with your bank.

  • If the issue persists, contact us at [[email protected]].

7. Changes to This Policy

We reserve the right to modify this policy at any time.

For further inquiries, feel free to reach out at [email protected].